1

Bring Domain Understanding

Turn Social Web into Deep-Domain Knowledge

Impactful customer conversations requires deep domain understanding. Mmuze focuses exclusively on fashion and beauty, powering domain-specific conversational commerce that can be tailored to your brand’s voice and personality and which gets smarter over time

2

Know Customer Intentions

Understand more than what is said explicitly

Understanding a customer’s intent is critical to drive a purchase. Shoppers won’t stick around for irrelevant search results, products not found, or scour the site. WIth mmuze, a shopper can ask for “dark wellies under $60”, and we help you understand which colors in your catalog are “dark” and that “wellies” are a type of boot

I want a
https://web.mmuze.com/wp-content/uploads/2018/10/icon3.png

PRODUCT: DRESS

for my friend’s
beach wedding

OCCASION: BEACH WEDDING

250,008
Items
INTENT: SHOPPING
PRODUCT TYPE: DRESS
3

Facilitate 2-way conversation

Shopping Journey AI to Determine Next Best Response

mmuze is your customer’s personal guide through the shopping experience. Our proprietary NLU for fashion and beauty supports a natural back and forth conversation, via text or voice, with customers from browse to buy

I want a
Dress
PRODUCT: DRESS
for my friend’s
beach wedding
OCCASION:
BEACH WEDDING
Got a color in mind?
Dark
COLOR: DARK
I have great dark dresses for beach weddings, Which length do you prefer?
Mini
LENGTH: MINI
I prefer sleeveless
love this one
250,008 Items
INTENT:
SHOPPING
PRODUCT TYPE:
DRESS
OCCASION:
BEACH WEDDING
https://web.mmuze.com/wp-content/uploads/2018/10/dress1.jpg
https://web.mmuze.com/wp-content/uploads/2018/10/dress2.jpg
https://web.mmuze.com/wp-content/uploads/2018/10/dress3.jpg

Using an eCommerce platform?

mmuze integrates with the leading eCommerce platforms:
Contact
A selection of our customers:
Gartner listed mmuze as a vendor to watch
for voice-enabled Conversational AI digital commerce capabilities